In our experience, there are three main things that can cause Python not to connect to the Finch Robot 1.
1. Are the programs saved in the FinchPython folder? New files need to be saved in that folder in order to be able to find the Finch library.
2. Are the computers being used Macs? On a Mac, you must search for the libhidapi64.dylib and libhidapi32.dylib libraries and copy them into the Mac’s /usr/local/lib directory. To find this directory, select Go/Go to Folder in the Finder. If the directory does not exist, you can create it in Terminal with the following command: sudo mkdir /usr/local/lib
3. Are the computers being using Windows? We only support 32-bit Python for Windows, but you can use the library on 64-bit versions of Windows so long as you install a 32-bit version of Python.
If none of these are the issue, please contact us at support@birdbraintechnologies.com
If none of these are the issue, please contact us at support@birdbraintechnologies.
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