Why is my bluetooth device not showing up as an option in the BlueBird Connector?

The following steps assume that you have properly followed the Snap! set up procedure, and you have downloaded the BitFirmware.hex file onto your micro:bit. If you experienced any issues downloading the hex file, see our article titled, ”Why is my MakeCode program/.hex file not showing up on my micro:bit?”

1. Are you getting a “Connection Failure” message? See our article titled “Why am I getting 'Connection Failure' message in the BlueBird Connector?”
2. Prior to any connection attempt, check to see if the micro:bit flashing 3 letters. If it is not, that may mean that the BitFirmware.hex file was not properly downloaded onto your micro:bit. If you are having trouble downloading the provided BitFirmware.hex file, see our article titled, "Why is my BitFirmware.hex file not showing up on my micro:bit?"
3. Make sure you are running the most recent version of the BlueBird Connector. You can find the most up-to-date applications here for Mac or Windows.
4. Do other devices with the BitFirmware.hex file appear in the BlueBird Connector? If so, AND you can confirm that the micro:bit is flashing 3 letters, the issue is a faulty bluetooth emitter in the micro:bit and it will need to be replaced. Your Hummingbird Bit is likely functioning just fine. If you have another micro:bit, switch it out and see if the BlueBird Connector detects it. 
5. If you continue to have issues getting your micro:bit to appear as a device in the “Connect Device” menu in Snap!, please contact us at support@birdbraintechnologies.com with the subject heading “My Hummingbird Bit is not showing up as a device in Snap!.”