Why does my Finch Robot 1 sometimes disconnect?

USB plugs and cables can weaken over time and this can affect the stability of the Finch 1’s connection to the computer.

Stable as they seem, the USB cable is the most common cause for Finch 1 connection failure. Try another USB cable and see if that fixes the problem.

USB ports (particularly on older Chromebooks) have been know to either fail, or the ports are not made to output the 5v required to power the Finch 1. Usually, at least 1 port on a computer will output the proper amount of power, so try other USB ports if you are having connection issues.

Often as the Finch 1s age the connection between the cable and the USB becomes loose. Try using a cable tie or tape to fasten the USB cable to the Finch 1, providing strain relief, so that there is little movement of the cable near the plug.

If the issue is severe, and your Finch is less than one year old, please contact us to see if it can be replaced under our warranty.